Understanding the Changing Role of IVR in Evolving Infrastructures (Review Report)

Introduction

This report combines all three briefs from the voice business theme for Q4 2007. It provides an overview of drivers and trends across the global IVR market, considers how vendors can best profit from adopting particular strategies in the changing infrastructure environment, and which solutions will impact both the vendors and businesses the most.

Scope

The market focus section provides an overview of drivers and trends and provides ...

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Understanding the Changing Role of IVR in Evolving Infrastructures (Review Report)