New Standards and Features to Expand IVR Boundaries (Technology Focus)

Introduction

Integration of communication channels is the key to optimizing customer service and improving customer retention rates.Over the next several years IP will be the fundamental base where other enterprise and service provider applications and back-end systems must work fluidly with to leverage the benefits of a converged network.

Scope

New standards and features to increase the horizon of IVR capabilities, reduce complexity and create ...

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New Standards and Features to Expand IVR Boundaries (Technology Focus)