The Challenges Posed by China's Rise in Contact Centers (Market Focus)

Introduction

China has the potential to be the largest market for contact center technologies. It has a consummate wealth of highly skilled labour and a maturing communications infrastructure which makes it a prime market for contact center technology investment.

Scope

Growing IT spending among Chinese firms

Contact centers' increasing role in government and communications markets

The growing importance of consolidating and stand...

Additionnal resources regarding this market :

The Challenges Posed by China's Rise in Contact Centers (Market Focus)